Flexible Pricing Plans to Scale with You

An AI voice agent is software that automates AI phone calls, handling customer or sales interactions without human intervention.

Most businesses use an AI phone answering app like CeTe, built to handle tasks faster than human teams across multiple channels.

You need to be a CloudTalk customer to use our Voice Agents. Voice Agents are available as an add-on to your core calling pack. Contact our team to enable it on your account and get access to the setup dashboard.

Billing is based on a per-minute usage rate, starting at 0.25/minute. Volume discounts apply — talk to us for tailored pricing based on your expected usage.

Yes. All Voice Agent customers have sessions with our tech consulting team for setup and best practices.

Yes! We offer a range of AI voices, including accented options (eg. British English, American English etc.). You can select the voice that best fits your brand and audience.

We currently don’t support voice cloning. Instead, we use high-quality ElevenLabs voices with a range of accents and languages, purpose-built for AI phone answering assistant use.

Absolutely. CeTe connects to any number, enabling AI call answering without changing your current setup or infrastructure.

Getting started is easy. Sign up, customize your prompt and call flow — including greetings, questions, and routing logic — and deploy your virtual assistant telephone answering service in minutes. Our AI voice call agent is built to handle inbound calls 24/7, so you can easily handle call spikes or customer service phone calls outside of business hours.

Yes, you can define the full call experience: the questions it asks, how it responds, the tone it uses, and when it hangs up. You’re in control of the prompt, the flow, and the logic. We offer a flexible AI voice agent platform designed to match your voice agent objectives.

You can build as many voice agents as you need.

Absolutely. Voice Agents are ideal for repetitive call scenarios — such as follow-ups, appointment reminders, or outreach where a consistent script and process is needed.

For example, an AI voice agent for restaurants can automatically confirm reservations, handle order status updates, call back missed inquiries, or manage peak-hour overflow — without putting pressure on your front-of-house team. It’s a smart, scalable upgrade for any customer-facing team whether you’re working in food service, retail, or other fast-paced industries.

Yes, CloudTalk Voice Agents support multiple languages, including German, Spanish, French, and more. Additional languages are on the roadmap. Let us know your needs — we prioritize based on customer demand.

Yes, CloudTalk Voice Agents are fully available globally. Our platform is built on global telephony infrastructure, so you can reach customers worldwide. That said, some destinations may have regulatory restrictions you need to be aware of. Contact our team if you have specific country requirements.

Yes, you can configure retry logic, including the number of attempts and retry time intervals.

Yes. Our AI Agents can gather customer responses, confirm delivery dates and addresses, and even update your CRM or backend system via integration.

If CeTe can’t help, it can transfer the call to a human, making it the best phone answering service for small business escalation needs.

Unlike traditional IVRs that force callers to “press 1, press 2,” our AI Voice Agent handles inbound calls through natural, human-like conversations.
Inbound AI voice agents are already available — you can set up flows to greet callers, ask questions, route to the right person, or resolve issues automatically. Now, we’re going even further: we’re building a next-generation voice agent that can fully replace your IVR, eliminating menus altogether and letting customers simply speak to get what they need. It’s a smarter, faster, more human way to handle inbound calls, all powered by our AI voice agent platform.

It’s super easy: Voice Agent calls are triggered via API, and you get full control over how and when that happens. You can trigger a call from your CRM (like HubSpot or Pipedrive), a workflow tool (like Make or Zapier) or even your own custom system. There’s no complicated setup; just send a simple API request when a contact is ready to be called. If you need help, our team is here to walk you through it step by step.

Absolutely! In fact, outbound calling was one of the first capabilities we developed. CeTe handles real AI outbound sales calls, reminders, and follow-ups, all through natural, two-way conversations. It’s a fully capable AI voice sales agent that can engage leads, qualify prospects, and follow up automatically. Soon, CeTe will also integrate with our CloudTalk AI Sales Dialer, giving you full flexibility: let your sales team and AI voice agent work together in a hybrid calling flow, or let the agent handle everything end-to-end.

Yes, once a Voice Agent finishes a call, the results are automatically sent to your CRM or helpdesk tool. We currently support Hubspot, Pipedrive, Zoho, Salesforce, Intercom and Zendesk. If you’re using something else, just let us know, we’re always adding new integrations.

Using an AI voice agent is legal when compliant with consent laws. It is advisable to always disclose use in AI generated phone calls or recordings.

Depending on your location, disclosure laws may apply. We recommend checking your local regulations. CloudTalk allows you to customize intros to clearly state the agent is AI if needed.

Yes, CeTe is built on a secure HIPAA and GDPR compliant infrastructure, and can be used for AI voice agent services for businesses in finance, health, or legal.

Yes. If designed and used correctly, AI Voice Agents can legally ask data protection or compliance questions.